Workforce Manager

This position is listed on behalf of a partner company, who manages all applications and next steps.

Our partner is looking for a Workforce Manager based in Spain.

This role offers the opportunity to play a critical part in the performance and scalability of a fast-paced customer support operation.

As a key workforce management specialist, you will oversee forecasting, scheduling, real-time operations, and workforce optimization across multiple support channels.

Working in a highly data-driven …