Working Student Customer Support and Process Automation (all genders)
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Aufgaben: As a WORKING STUDENT , I support our Value Stream Ancillaries in enhancing the Lufthansa Group's digital travel experience.
My focus is on Customer Support & Refunds for 3rd Party Ancillaries and Lounges, combining daily operations with AI-driven process improvements.
What I'll do: I manage daily customer support and refund cases for 3rd Party Ancillaries and Lounges I process refunds, resolve payment and booking issues, and coordinate with teams and partners I identify recurring issu…
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