End User Services - Desktop Support
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More Software Development jobs →Description
Responds to customer requests received via the Service Management application.
Fulfills requests of moderate to high complexity.
Interacts with the customers in a courteous and professional manner.
Assists in the maintenance of and enters appropriate data into the device asset management system and the knowledge management systems to capture knowledge and work processes.
Responds to assigned issues and troubleshoots problems with desktops, laptops, tablets, mobile carts, printers and peripheral…
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