Senior Manager, Support Engineering
Posted Oct 4, 2026 · 16h ago
- Location
- Frankfort, Kentucky, United States
- Seniority
- Senior
- Category
- Software Development
- Listing language
- English
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Job Description Manages and provides strategic recommendations across team(s) on resolving incoming service requests and manages the operation of customer service delivery, serving as point of escalation for complex customer inquiries.
Evaluates the Incident Management process across team(s) to address systematic gaps in incident resolution.
Oversees the resolution of escalated service issues and proactively identifies recurring and potential issues, implementing long-term solutions.
Leads cros…
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